The role of the document delivery service at an evolving research library in Saudi Arabia

Type
Article

Authors
Vijayakumar, J.K.
Ba-Rayyan, Faten A.

KAUST Department
Collections & Information Services
University Library

Online Publication Date
2015-02-10

Print Publication Date
2015-02-16

Date
2015-02-10

Abstract
Design/methodology/approach – To collect the responses of document delivery service users, an online questionnaire was used with 12 multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared to compare the results. There were 71 responses in 2010 and 95 in 2013. Findings – In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. Originality/value – This is the first published study of user perception of document delivery in Saudi Arabia.

Citation
J. K. Vijayakumar Faten Al Barayyan , (2015),"The role of the document delivery service at an evolving research library in Saudi Arabia", Interlending & Document Supply, Vol. 43 Iss 1 pp. 41 - 46

Publisher
Emerald

Journal
Interlending & Document Supply

DOI
10.1108/ILDS-01-2014-0011

Additional Links
http://www.emeraldinsight.com/doi/abs/10.1108/ILDS-01-2014-0011

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