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dc.contributor.authorSvensson, Carsten
dc.contributor.authorHvolby, Hans-Henrik
dc.date.accessioned2013-11-05T18:00:31Z
dc.date.available2013-11-05T18:00:31Z
dc.date.issued2012-10-04
dc.identifier.citationSvensson C, Hvolby H-H (2012) Establishing a Business Process Reference Model for Universities. Procedia Technology 5: 635-642. doi:10.1016/j.protcy.2012.09.070.
dc.identifier.issn22120173
dc.identifier.doi10.1016/j.protcy.2012.09.070
dc.identifier.urihttp://hdl.handle.net/10754/304998
dc.description.abstractModern universities are by any standard complex organizations that, from an IT perspective, present a number of unique challenges. This paper will propose establishing a business process reference framework. The benefit to the users would be a better understanding of the system landscape, business process enablement, collection of performance data and systematic reuse of existing community experience and knowledge. For these reasons reference models such as the SCOR (Supply Chain Operations Reference), DCOR (Design Chain Operations Reference) and ITIL (Information Technology Infrastructure Library) have gained popularity among organizations in both the private and public sectors. We speculate that this success can be replicated in a university setting. Furthermore the paper will outline how the research group suggests moving ahead with the research which will lead to a reference model.
dc.language.isoen
dc.publisherElsevier BV
dc.relation.urlhttp://linkinghub.elsevier.com/retrieve/pii/S2212017312005014
dc.rightsArchived with thanks to Procedia Technology
dc.subjectBusiness Process Management
dc.subjectBusiness process management
dc.subjectBpm
dc.subjectEnterprise systems
dc.titleEstablishing a Business Process Reference Model for Universities
dc.typeArticle
dc.contributor.departmentBusiness Process Management & PMO
dc.contributor.departmentInformation Technology Department
dc.identifier.journalProcedia Technology
dc.eprint.versionPost-print
dc.contributor.institutionDepartment of Physics, Hong Kong University of Science and Technology, Clear Water Bay, Kowloon, Hong Kong
dc.contributor.affiliationKing Abdullah University of Science and Technology (KAUST)
kaust.personSvensson, Carsten
refterms.dateFOA2018-06-14T05:00:14Z
dc.date.published-online2012-10-04
dc.date.published-print2012


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