Recent Submissions

  • A Lean Six Sigma program in higher education

    Svensson, Carsten; Antony, Jiju; Baessa, Mohamed A.; Bakhsh, Majed; Albliwi, Saja (International Journal of Quality & Reliability Management, Emerald, 2015-09-30) [Article]
    Purpose The objective of this paper is to contribute to the body of Lean Six Sigma knowledge within the field of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges of applying the Lean Six Sigma method in a complex transactional environment. Design/methodology/approach The observations presented in this paper originate from rolling out a large Lean Six Sigma implementation at a recently established university. The paper is supported with secondary data from literature. Findings The implementation of Lean Six Sigma methodology at King Abdullah University of Science and Technology (KAUST) has resulted in improvements in business processes and efficiency. This has been achieved through project execution and training programs. Approximately 350 staff members have completed awareness training, 50 yellow belts and 150 green belts have been trained, and the first round of seven black belts have completed training of which two have completed certification. Research limitations/implications This paper is based on an empirical study of a single instance and the authors’ experiences as practitioners. Originality/value This paper is the first description of what is believed to be one of the largest implementations of Lean Six Sigma in higher education.
  • When Library and Archival Science Methods Converge and Diverge: KAUST’s Multi-Disciplinary Approach to the Management of its Audiovisual Heritage

    Kenosi, Lekoko; Graves, Chris; Bukhari, Duaa (IFLA WLIC 2015, 2015-07-16) [Article]
    Libraries and Archives have long recognized the important role played by audiovisual records in the development of an informed global citizen and the King Abdullah University of Science and Technology (KAUST) is no exception. Lying on the banks of the Red Sea, KAUST has a state of the art library housing professional library and archives teams committed to the processing of digital audiovisual records created within and outside the University. This commitment, however, sometimes obscures the fundamental divergences unique to the two disciplines on the acquisition, cataloguing, access and long-term preservation of audiovisual records. This dichotomy is not isolated to KAUST but replicates itself in many settings that have employed Librarians and Archivists to manage their audiovisual collections. Using the KAUST audiovisual collections as a case study the authors of this paper will take the reader through the journey of managing KAUST’s digital audiovisual collection. Several theoretical and methodological areas of convergence and divergence will be highlighted as well as suggestions on the way forward for the IFLA and ICA working committees on the management of audiovisual records.
  • The role of the document delivery service at an evolving research library in Saudi Arabia

    Vijayakumar, J.K.; Ba-Rayyan, Faten A. (Interlending & Document Supply, Emerald, 2015-02-10) [Article]
    Design/methodology/approach – To collect the responses of document delivery service users, an online questionnaire was used with 12 multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared to compare the results. There were 71 responses in 2010 and 95 in 2013. Findings – In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. Originality/value – This is the first published study of user perception of document delivery in Saudi Arabia.
  • Looking Forward to Preservation

    Baessa, Mohamed A.; Johnson, Richard K. (Digital Preservation Coalition, What's New, 2012-10-26) [Article]
  • I Hear the Train A Comin'—An Interview with Rick Johnson

    Tananbaum, Greg; Johnson, Richard K. (Against the Grain, Against the Grain, 2010-09) [Article]
    Against the Grain columnist Greg Tananbaum interviews Rick Johnson about the start up of the library at the new King Abdullah University of Science and Technology in Saudi Arabia.