LibAnswers: Analyzing tickets (questions) to improve our library's virtual reference service(s)

Handle URI:
http://hdl.handle.net/10754/623396
Title:
LibAnswers: Analyzing tickets (questions) to improve our library's virtual reference service(s)
Authors:
Ramli, Rindra M. ( 0000-0001-8266-297X ) ; Barayyan, Faten ( 0000-0002-4115-8854 )
Abstract:
Analyze the questions received in LibAnswers (ticketing system) in order to improve the quality of our virtual reference services. Tickets that were received between June 2015 to April 2017 were analyzed and categorized. It was noted that most questions asked revolved around electronic resources issues as well as circulation/access issues.
KAUST Department:
University Library
Issue Date:
May-2017
Type:
Presentation
Appears in Collections:
Conference Papers/Presentations

Full metadata record

DC FieldValue Language
dc.contributor.authorRamli, Rindra M.en
dc.contributor.authorBarayyan, Fatenen
dc.date.accessioned2017-05-08T09:05:17Z-
dc.date.available2017-05-08T09:05:17Z-
dc.date.issued2017-05-
dc.identifier.urihttp://hdl.handle.net/10754/623396-
dc.description.abstractAnalyze the questions received in LibAnswers (ticketing system) in order to improve the quality of our virtual reference services. Tickets that were received between June 2015 to April 2017 were analyzed and categorized. It was noted that most questions asked revolved around electronic resources issues as well as circulation/access issues.en
dc.subjectLibAnswersen
dc.subjectVirtual Referenceen
dc.subjectReference Servicesen
dc.subjectTicketing systemen
dc.subjectAcademic Libraryen
dc.titleLibAnswers: Analyzing tickets (questions) to improve our library's virtual reference service(s)en
dc.typePresentationen
dc.contributor.departmentUniversity Libraryen
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