A Lean Six Sigma program in higher education

Handle URI:
http://hdl.handle.net/10754/576099
Title:
A Lean Six Sigma program in higher education
Authors:
Svensson, Carsten ( 0000-0002-1589-2561 ) ; Antony, Jiju; Baessa, Mohamed A. ( 0000-0001-9927-5204 ) ; Bakhsh, Majed ( 0000-0002-7637-4717 ) ; Albliwi, Saja
Abstract:
Purpose The objective of this paper is to contribute to the body of Lean Six Sigma knowledge within the field of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges of applying the Lean Six Sigma method in a complex transactional environment. Design/methodology/approach The observations presented in this paper originate from rolling out a large Lean Six Sigma implementation at a recently established university. The paper is supported with secondary data from literature. Findings The implementation of Lean Six Sigma methodology at King Abdullah University of Science and Technology (KAUST) has resulted in improvements in business processes and efficiency. This has been achieved through project execution and training programs. Approximately 350 staff members have completed awareness training, 50 yellow belts and 150 green belts have been trained, and the first round of seven black belts have completed training of which two have completed certification. Research limitations/implications This paper is based on an empirical study of a single instance and the authors’ experiences as practitioners. Originality/value This paper is the first description of what is believed to be one of the largest implementations of Lean Six Sigma in higher education.
KAUST Department:
Information Technology Department; University Library
Citation:
Carsten Svensson , Jiju Antony , Mohamed Ba-Essa , Majed Bakhsh , Saja Albliwi , (2015) "A Lean Six Sigma program in higher education", International Journal of Quality & Reliability Management, Vol. 32 Iss: 9
Publisher:
Emerald
Journal:
International Journal of Quality & Reliability Management
Issue Date:
2015
DOI:
10.1108/IJQRM-09-2014-0141
Type:
Article
ISSN:
0265-671X
Additional Links:
http://www.emeraldinsight.com/doi/abs/10.1108/IJQRM-09-2014-0141
Appears in Collections:
Articles; Information Technology Department; Articles; Articles

Full metadata record

DC FieldValue Language
dc.contributor.authorSvensson, Carstenen
dc.contributor.authorAntony, Jijuen
dc.contributor.authorBaessa, Mohamed A.en
dc.contributor.authorBakhsh, Majeden
dc.contributor.authorAlbliwi, Sajaen
dc.date.accessioned2015-08-31T09:13:24Zen
dc.date.available2015-08-31T09:13:24Zen
dc.date.issued2015en
dc.identifier.citationCarsten Svensson , Jiju Antony , Mohamed Ba-Essa , Majed Bakhsh , Saja Albliwi , (2015) "A Lean Six Sigma program in higher education", International Journal of Quality & Reliability Management, Vol. 32 Iss: 9en
dc.identifier.issn0265-671Xen
dc.identifier.doi10.1108/IJQRM-09-2014-0141en
dc.identifier.urihttp://hdl.handle.net/10754/576099en
dc.description.abstractPurpose The objective of this paper is to contribute to the body of Lean Six Sigma knowledge within the field of higher education institutions. The paper will review the initial phase of an implementation and highlight future challenges of applying the Lean Six Sigma method in a complex transactional environment. Design/methodology/approach The observations presented in this paper originate from rolling out a large Lean Six Sigma implementation at a recently established university. The paper is supported with secondary data from literature. Findings The implementation of Lean Six Sigma methodology at King Abdullah University of Science and Technology (KAUST) has resulted in improvements in business processes and efficiency. This has been achieved through project execution and training programs. Approximately 350 staff members have completed awareness training, 50 yellow belts and 150 green belts have been trained, and the first round of seven black belts have completed training of which two have completed certification. Research limitations/implications This paper is based on an empirical study of a single instance and the authors’ experiences as practitioners. Originality/value This paper is the first description of what is believed to be one of the largest implementations of Lean Six Sigma in higher education.en
dc.language.isoenen
dc.publisherEmeralden
dc.relation.urlhttp://www.emeraldinsight.com/doi/abs/10.1108/IJQRM-09-2014-0141en
dc.rightsArchived with thanks to International Journal of Quality & Reliability Managementen
dc.subjectLean Six Sigmaen
dc.subjectProcess Improvementen
dc.subjectBusiness Process Managementen
dc.subjectOrganizational Developmenten
dc.subjectHigher Educationen
dc.subjectSaudi Arabia (KSA)en
dc.subjectKAUSTen
dc.subjectKing Abdullah University of Science and Technologyen
dc.titleA Lean Six Sigma program in higher educationen
dc.typeArticleen
dc.contributor.departmentInformation Technology Departmenten
dc.contributor.departmentUniversity Libraryen
dc.identifier.journalInternational Journal of Quality & Reliability Managementen
dc.eprint.versionPost-printen
dc.contributor.institutionHeriot-Watt University, Edinburgh, United Kingdomen
dc.contributor.affiliationKing Abdullah University of Science and Technology (KAUST)en
kaust.authorSvensson, Carstenen
kaust.authorBa-Essa, Mohameden
kaust.authorBakhsh, Majeden
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