The role of the document delivery service at an evolving research library in Saudi Arabia

Handle URI:
http://hdl.handle.net/10754/346310
Title:
The role of the document delivery service at an evolving research library in Saudi Arabia
Authors:
Vijayakumar, J.K. ( 0000-0003-0397-4970 ) ; Ba-Rayyan, Faten A. ( 0000-0002-4115-8854 )
Abstract:
Design/methodology/approach – To collect the responses of document delivery service users, an online questionnaire was used with 12 multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared to compare the results. There were 71 responses in 2010 and 95 in 2013. Findings – In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. Originality/value – This is the first published study of user perception of document delivery in Saudi Arabia.
KAUST Department:
University Library
Citation:
J. K. Vijayakumar Faten Al Barayyan , (2015),"The role of the document delivery service at an evolving research library in Saudi Arabia", Interlending & Document Supply, Vol. 43 Iss 1 pp. 41 - 46
Publisher:
Emerald
Journal:
Interlending & Document Supply
Issue Date:
1-Jan-2015
DOI:
10.1108/ILDS-01-2014-0011
Type:
Article
ISSN:
0264-1615
Additional Links:
http://www.emeraldinsight.com/doi/abs/10.1108/ILDS-01-2014-0011
Appears in Collections:
Articles

Full metadata record

DC FieldValue Language
dc.contributor.authorVijayakumar, J.K.en
dc.contributor.authorBa-Rayyan, Faten A.en
dc.date.accessioned2015-03-08T11:58:25Zen
dc.date.available2015-03-08T11:58:25Zen
dc.date.issued2015-01-01en
dc.identifier.citationJ. K. Vijayakumar Faten Al Barayyan , (2015),"The role of the document delivery service at an evolving research library in Saudi Arabia", Interlending & Document Supply, Vol. 43 Iss 1 pp. 41 - 46en
dc.identifier.issn0264-1615en
dc.identifier.doi10.1108/ILDS-01-2014-0011en
dc.identifier.urihttp://hdl.handle.net/10754/346310en
dc.description.abstractDesign/methodology/approach – To collect the responses of document delivery service users, an online questionnaire was used with 12 multiple-choice questions and two open-ended questions. The questionnaires were sent only to the users of this service, and the responses were collected anonymously. Two surveys were conducted, in 2010 and 2013, with the same questions. The responses are displayed graphically prepared to compare the results. There were 71 responses in 2010 and 95 in 2013. Findings – In both surveys, the majority of users rated the service, staff behaviour, speed, quality, etc. with a high satisfaction level. Document delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. delivery order statistics are a major decision-making tool, in addition to usage analysis, for developing a better, economical and highly utilized collection in brand new libraries. Originality/value – This is the first published study of user perception of document delivery in Saudi Arabia.en
dc.publisherEmeralden
dc.relation.urlhttp://www.emeraldinsight.com/doi/abs/10.1108/ILDS-01-2014-0011en
dc.rightsArchived with thanks to Interlending & Document Supplyen
dc.subjectDocument deliveryen
dc.subjectCollection developmenten
dc.subjectUser Studiesen
dc.subjectUniversity librariesen
dc.titleThe role of the document delivery service at an evolving research library in Saudi Arabiaen
dc.typeArticleen
dc.contributor.departmentUniversity Libraryen
dc.identifier.journalInterlending & Document Supplyen
dc.eprint.versionPublisher's Version/PDFen
kaust.authorVijayakumar, J.K.en
kaust.authorBa-Rayyan, Faten A.en
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